Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to payments made to TruckLoads (operated by SPCS Cargo) through the Platform — namely prepaid wallet recharges and platform fees for posting loads and vehicle listings. It does not apply to freight charges, which are agreed and settled directly between transporters and vehicle owners.

2. Wallet Recharges

• Amounts added to your prepaid wallet are used to pay platform fees (e.g. load posting and vehicle listing fees).
• Wallet balance is non-transferable and cannot be moved to another account.
• Unused wallet balance is refundable on written request when you permanently close your account, after adjusting any pending fees or dues.
• Promotional, bonus, or referral credits added by the Platform are not refundable or redeemable for cash.

3. Failed or Duplicate Payments

• If money is debited from your bank/UPI/card but your wallet is not credited, the amount is normally auto-reversed by the payment gateway within 5–7 business days.
• If the reversal does not occur within 7 business days, contact us with the transaction reference and we will investigate with the payment gateway.
• Verified duplicate payments for the same transaction will be refunded in full to the original payment method.

4. Platform Fees (Load Posting & Vehicle Listing)

• Fees charged for posting a load or publishing a vehicle listing are for the publication service itself and are consumed once the post goes live. They are non-refundable once the load or listing has been published.
• If a fee is deducted from your wallet but the load or listing fails to publish due to a technical error on our side, the fee will be re-credited to your wallet.
• Fees are not refunded because a load received no bids, a listing received no enquiries, or a deal did not materialise — the Platform facilitates discovery and does not guarantee a match.
• If a load or listing is removed by us for violating our Terms & Conditions, the fee is not refundable.

5. Freight Payments Between Users

Freight amounts, advances, and settlements are negotiated and exchanged directly between the transporter and the vehicle owner. SPCS Cargo is not a party to these payments and cannot process refunds for them. Disputes over freight must be resolved between the parties; we may assist with mediation at our discretion.

6. How to Request a Refund

• Email us at support@truckloads.in from your registered email, or raise a request through the app.
• Include your registered mobile number, transaction ID / payment reference, date, and amount.
• Refund requests must be raised within 30 days of the transaction.

7. Refund Processing & Timelines

• Approved refunds are processed within 7–10 business days.
• Refunds are made to the original payment method; where that is not possible, to your wallet or bank account as applicable.
• Payment gateway or bank processing times may add a few additional business days before the amount reflects in your account.

8. Chargebacks & Fraud

Raising a chargeback for a legitimately consumed service may lead to suspension of your account pending investigation. Accounts involved in fraudulent transactions, misuse of promotional credits, or circumvention of fees are not eligible for refunds.

9. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest revision. Continued use of the Platform after changes constitutes acceptance.

10. Contact

Questions about refunds or cancellations? Contact support@truckloads.in.